Comments on: Lensrentals Repair Data: January – July 2012

By: Tim Ashton

Tim Ashton — Tue, 07 May 2013 11:11:02 +0000

It beggars belief that a company that relies to such an extent on it’s photographic equipment for itss financial survival just isnt getting the message. I shoot a D7k Nikon with the 17-55 (Second hand from the FM buy and sell)and had all sorts of probs but the major Nikon service centre for all of Aus is only a 20 minute drive away and they were fantastic although I hear from dealers the total opposite.
Hey Nikon. wake up or you wont be around to wake up

Tim

By: Henry

Henry — Fri, 19 Apr 2013 14:54:38 +0000

For what it’s worth, you’re quite correct about the problem with Nikon being a USA issue and not global.

While living in the US, here’s how long Nikon USA took. These are calendar days, and exclude shipping on either end.

26 days (parts order only, when they were doing that)
31 days (70-200 VRII)
35 days (70-200 VRII)
51 days (D4)

I recently moved and have been able to use Nikon South Africa outside Johannesburg. The difference is pretty dramatic:

5 days (24-70)
2 days (14-24)

Prices are hard to compare since the repairs were different but they seem to be roughly similar. Now all I need to do is quit dropping lenses.

By: Angel

Angel — Wed, 20 Feb 2013 20:04:13 +0000

I’ve send the lens to the guy who sold it to me. Here in Argentina we don’t have official retailers. I asked him to turnet it back to me so if I can figure out if I can fix it. The lens isn’ autofocusing and the clutch doesn’t sit properly in the lens.

By: Roger Cicala

Roger Cicala — Wed, 20 Feb 2013 15:40:02 +0000

Angel, we’ve had a couple that had the focusing clutch get a tooth broken off. Will the lens still focus properly?

By: Angel

Angel — Tue, 19 Feb 2013 23:18:06 +0000

Hello, I’ve got a Tokina 116 Pro DX II. One day, I tooked of the camara from my backpack, turned it on, tryied to focus and the lens did a noise like the gear wasn’t where it had to be. Happened the same to the Tokina you’re showing? I’ve try to find any info in the internet, but couldn’t find anything. Thanks.

By: Fin

Fin — Fri, 15 Feb 2013 08:15:48 +0000

Aaaaah how I love these articles. Empiricism is so deliciously refreshing amongst all the subjective forum trolling out there.

Thank you Roger, for the level and logical head you keep.

By: Roger Golub

Roger Golub — Wed, 19 Dec 2012 12:41:57 +0000

Thanks for the info. Most useful (and sad, come on Nikon). But I’m surprised you still leave factory tripod collars on Nikon teles. In the 10 years I’ve been collecting Nikon telephoto lenses, I’ve not found a single one with a well designed tripod collar. Mine have Kirk or RRS collars.

Nikon is one weird company. Great cameras, insular service and support, unable to make or market tripod collars and software.

By: Jamie

Jamie — Thu, 13 Dec 2012 15:02:08 +0000

Not surprised to see the sigma 50-500 high on that list. I had my Sigma 50-500mm AF repaired single every year for 5 years running and never ever had it repaired in less than 6 weeks. Once it was 10 weeks and it failed the first day back. I’ve had my Sony 70-400mm for over 6 years before it developed a problem..Anything I have ever sent to Sony has been back in my hands in less than 10 days. I’m surprised your experience has been different on the lenghth of time for Sony repairs.
But thanks for the info. This is very intersting.

By: Bryan Stone

Bryan Stone — Thu, 06 Dec 2012 16:07:52 +0000

Thanks very much for this report. I suppose I had better buy am extended warranty on my D800!

By: Bob Ohlemann

Bob Ohlemann — Fri, 30 Nov 2012 23:35:20 +0000

I would like to see some figures for failure after being repaired. Just curious if the companies realize that they need to beef up certain failure-prone components and implement it in the repairs or just re-install the same sketchy parts.