A constant wish amongst our customers is cheaper shipping. Today, we’re happy to announce our new subscription shipping program. This program will allow our customers to rent whatever they want, whenever they want, without having to worry about high shipping prices.

What is LensRentals HD?

LensRentals HD is a shipping discount program. By signing up, you’ll get free Standard Shipping on all the orders you place for one year, and you’ll even save 50% on all FedEx Overnight shipping.

No items are excluded from the program: if we carry it, we’ll ship it free. Need a jib in Los Angeles? It’s free. Need 10 tripods in Miami? Totally free.

Who is LensRentals HD For?

Everyone that wants cheaper shipping to the contiguous US. (Sorry HI & AK!)

At only $79 a year, LensRentals HD makes sense for everyone. Only rent a few small orders per year? You’ll still save money with LensRentals HD. You only expect to place a single large order this year? You’ll still save. You rent all the time? You’ll save even more.

Frequently Asked Questions

• What is Standard Shipping?

  Standard Shipping is the most cost-effective FedEx service that will arrive by your selected arrival date — assuming there is a FedEx service that can arrive by that date other than FedEx Overnight. Standard Shipping may take the form of FedEx Ground, FedEx Express Saver or FedEx 2nd Day Air.

• What about UPS?

  Because we only ship via UPS upon customer request, we do not have sufficient volume to offer LensRentals HD on UPS shipments. If you select a UPS shipping service, you will receive no LensRentals HD discount.

• Can I share my LensRentals HD subscription?

  For now, we are unable to allow a single LensRentals HD subscription to be shared across multiple accounts. However, some businesses with multiple employee accounts may qualify for special pricing. Please contact us for more details.

• Can I cancel LensRentals HD?

  You can cancel LensRentals HD before your first discounted order is shipped. Once your first discounted order is shipped, LensRentals HD is non-refundable.

]]> http://www.lensrentals.com/blog/2013/03/introducing-lensrentals-hd/feed 23 http://www.lensrentals.com/blog/2013/02/were-hiring-2 http://www.lensrentals.com/blog/2013/02/were-hiring-2#comments Thu, 14 Feb 2013 17:03:59 +0000 Drew Cicala http://www.lensrentals.com/blog/?p=12569 Lensrentals is an awesome place to work, and we’re looking for some new people to join our team. We offer great benefits for our employees, including health/dental/vision insurance, 401(k), paid vacation and free equipment rentals, combined with a fun & extremely casual work environment.

To apply, email your resume to: jobs@lensrentals.com

Packer

Location: Memphis, TN

We are looking for a packer to join our team. As a member of our packing department, your work is the last step in the process of getting an order ready for our customers. As such, an attention to detail and an ability to work fast and under pressure are both extremely critical.

Requirements:

• Punctuality
• Extreme attention to detail
• Great memory/memorization
• Ability to work under pressure and/or deadlines
• Ability to do repetitive tasks without going insane
• Ability to stand for long periods of time and lift up to 50 lbs

Manager

Location: Memphis or Nashville, TN

We are looking for a manager to join our team. As a manager, you’ll be the designated problem solver for a group of our employees. Leadership and problem-solving are absolute musts.

Requirements:

• BA/BS required
• Prior management experience, preferably in a retail or customer service setting, with former employer references available to discuss performance from within the last two years.
• Knowledge of, and/or experience with, professional photography equipment and/or professional video equipment

Know you need gear for a future date? Reserve it early and get 10% off!

• Place your order 7 days in advance
• For any arrival date before 3/1/13
• Using the code EARLYBIRD
• Get 10% off your rental fees!

Lensrentals 2013 Customer Survey

Happy Holidays! Our holiday hours are as follows:

• December 24th: Close at 2:00 PM CT
• December 25th: Closed!
• December 31st: Regular hours
• January 1st: Closed!

]]> http://www.lensrentals.com/blog/2012/12/holiday-hours/feed 3 http://www.lensrentals.com/blog/2012/05/weve-changed-new-site http://www.lensrentals.com/blog/2012/05/weve-changed-new-site#comments Mon, 07 May 2012 13:46:14 +0000 Drew Cicala http://www.lensrentals.com/blog/?p=6624 You may have noticed things look a little bit different around here. Welcome!

As always, it is our goal to be the best rental company in the business. As part of that, we want to have the easiest to use and all-around best website of any rental company. So, over the past two years since our last iteration of our site went live, we’ve gathered feedback from all of our customers about what they liked and what they didn’t like about our site. For the past six months, we’ve put a lot of work in redesigning our site from the ground up, to fix the things that people don’t like, and to make the well received features of our site even better.

Navigation

We’ve gotten a lot of feedback that the top-button navigation system on the old version of the site was confusing or difficult to navigate. We’ve moved the navigation from the top to the left side of the screen. To navigate, simply select your camera system, and then proceed through the categories as you did on our old site.

At any point, should you want to choose a different camera system to navigate to, simply click the name of the current camera system to be presented with the list of all camera systems.

Filtering & Sorting

Another common point of feedback we’ve received is that, because we now carry so many products, it can be difficult to narrow down your selection to just a few products. To improve upon this, we’ve added filtering options. Our filters will work whether you’ve accessed a list of products through our regular navigation, or if you’ve used the search function of our site.

At this time, the filtering categories are mostly lens-specific such as focal length, maximum aperture, and active stabilization. We hope to expand the filtering choices to other product options in the future.

We’ve also added the ability to sort a list of products by different attributes such as weekly price, popularity, newness, or focal length.

Product Pages

We know how much everyone loves the large amount of information we try and give you on each product, whether it is Roger’s Take, MTF charts, or detailed specifications. We also know how much everyone hates how long and disorganized all this information has made some of our pages. That’s why we’ve added tabs to our pages, allowing you easy access to all the information available, if you need it, without cluttering up the page if you don’t.

Shipping

Along with the new site, we’ve changed our default shipping carrier to FedEx, as well as changed our shipping speeds on some orders. Rest assured, whether our site tells you your order is going to ship via Next Day Air, 2nd Day Air, 3rd Day Select or Ground, your order is guaranteed to arrive on the date you selected, just like before.

Since we know some of you prefer UPS, UPS shipping will always be available, for a slight extra charge (it costs us a bit more to ship UPS, so we have to charge a bit more). Simply change your shipping method using the drop-down menu during checkout.

As always, we have support available via phone, email and chat during business hours (8:00 AM – 5:00 PM CT), and email support available after-hours and on the weekend if you run into any problems with our new site, or simply can’t find what you are looking for. Contact us at any time!