Most, but not all, of our items come with a 90-day limited warranty. If the item you are interested in purchasing comes with a warranty, it will say so on the item's listing.
The warranty covers damage that arises from normal use of the item. It does NOT cover accidental or intentional damage. Simply, if you drop the lens, get it wet, decide to take it apart and put it back together, freeze it, burn it, blow it up, run it over: We aren't going to fix it for you. If one day you start using the lens, and randomly the auto-focus stops working, or the zoom jams: We will fix it for you.
Making a Claim
It's simple. Just email us at firstname.lastname@example.org. Sometimes, it is just a simple issue that we can troubleshoot for you. If it sounds like a repair is needed, we'll send you a shipping label, you'll send it back to us, and we'll get it fixed up ASAP.
Transferring the Warranty
The warranty is non-transferrable. Only the person who originally bought the item from us can make a warranty claim. If you sell or give the lens to someone else, the warranty is gone. If you intend to purchase an item as a gift for someone, simply type "I'm buying this as a gift for my friend Scrooge McDuck" in the special instructions box, and we'll assign the warranty to him.
We allow a 3 day inspection period on all sale items. If, for any reason, you want to return the item within those 3 days, simply return it to us using the enclosed return shipping label for a refund (3% restocking fee MAY apply. See below for details).
You can return the item up to 30 days from the date you received it. If you are returning an item outside the 3 day inspection window, we will issue a refund for the purchase price less the appropriate rental fees and $29 for roundtrip shipping (3% restocking fee MAY apply. See below for details).
|Item||Purchase Price||Returned After:||Less Rental Fees:||Less Shipping:||Refund Amount:|
|Canon 100-400||$1,100||2 days||$0 (returned in inspection period)||$0||$1,100|
|Canon 100-400||$1,100||7 days||($66.00)||($29.00)||$1,005|
|Canon 100-400||$1,100||30 days||($194.75)||($29.00)||$876.25|
For every transaction we process, we owe a roughly 3% fee to the credit card processor. Even when we refund the transaction, we do not get this 3% fee back. Because of this, we reserve the right to charge a 3% restocking fee for repetitive or abusive returns.
What does that mean, you ask? It means, unless you are a jerk, you won't be charged the fee.
Who is a jerk, you now ask? If you buy 6 different copies of a single lens, intending to look at them all and return 5 of them - you are a jerk and will be charged the fee. If you've bought 10 things from us this year, and you've returned 7 of them for no apparent reason - you are a jerk and will be charged the fee.