Absolutely! To reserve an order, simply indicate the date you want to receive it and the day you want to send it back on the calendar of the checkout page. The shopping cart will automatically calculate your rental and shipping prices. We will confirm your reservation by email. Your credit card will not be charged until your order is ready to ship.
Rentals cannot begin or end on Saturday or Sunday (no shipping is available).
Please plan on getting the lens a day before you absolutely must have it to allow for shipping irregularities.
UPS and FedEx guaranteed arrival dates are met well over 95% of the time, but problems still do occur, especially during the winter months. We promise to ship your order on the day necessary to have the first scheduled delivery attempt as the day you request your rental to begin. After that it’s out of our control.
All orders are sent through an order verification process. The goal of this process it to make sure that no identify theft has taken place, and that the person placing the order is who they say they are. Another goal of the process is to make sure that each potential customer is the type of person we want to entrust our valuable equipment to.
After you submit your first order, our website will ask you a series of questions. By answering these questions, you give us information that we can then cross check so that we can establish your identity, and your trustworthiness. For most customers, the information provided at this state is sufficient to approve their order. For some customers, we may email or call and ask for some additional information, or to get something clarified.
If we ask for more information and never hear back from you, your order will be cancelled at the end of the day on the scheduled ship date. Occasionally, even when all additional information is provided, we are not able to approve an order without a deposit, although this is rare.
The rental period is calculated beginning at the close of business on the day of the first delivery attempt, or the first scheduled date of your rental, whichever is later. Your rental period then runs in 24 hour increments from that time, and must be returned to the shipping carrier by the end of the rental period.
Example: A 7 day rental, scheduled to begin on a Tuesday, begins accruing rental time at 5 PM on Tuesday, meaning it must be dropped off at the shipping carrier by 5 PM on the following Tuesday.
Unfortunately, yes. With several of our very high value professional items, there are additional requirements for rental. Occasionally, even if you don’t rent one of these items, but you rent a very large amount of equipment, there are also additional requirements.
In these cases, we ask you to obtain independent insurance, if you don’t already carry production insurance. We will need to have a certificate of insurance that covers rented production equipment for at least the replacement value of the items on your order. The certificate must name LensRentals as an additional loss payee.
We require this insurance even if you pay for our damage waiver. We do this because, with high value items or large orders, our primary worry is that some of our equipment might be stolen from you on a busy set or shoot. With the high value of these items, the amount owed to us if it gets stolen is more than most people can pay out of pocket. The insurance gives us some measure of security that if the equipment disappears, we’ll be compensated.
Most item pages will have an “Item Includes” list stating what will arrive with the equipment. Equipment comes to you as it came to us from the manufacturer: if the lens comes with a hood when purchased, it will come with a hood when you rent it. Most lenses will have a hood included, but non-L Canon lenses do not include a hood. Cameras come with one battery, a manual and a charger.
What comes with your order needs to come back: lens hoods, battery chargers, cases, and tripod rings are expensive and the next renter expects to receive them. If the order comes back without them we’ll have to charge you for a replacement. Lens hoods, for example are $40-$80, tripod rings are $140 and up.
Sure! We have customer service representatives answering the phones every weekday from 8 AM – 5 PM CT, and they can get you transferred to the appropriate technician that has expertise with the particular camera system you would like some advice with. We also answer emails and chats all day. We also have staff monitoring emails at night and on the weekend, so you can contact us then as well.
If we decide a deposit is necessary, we will always contact you and ask your permission before we accept the order and proceed with the deposit.
For 99.9% of orders, no deposit is ever necessary.
We charge your credit card on the day your order is shipped. This will be between 1-3 days before your scheduled arrival date.
If you cancel your order before it leaves our warehouse, there is no penalty or fee for cancelling your order. If you decide to cancel your order while it is in transit, we will refund you all of your rental fees minus the lesser of $100 per box that you have cancelled or the 1-Day rental rate for the cancelled order.
Yes. If you’d like to return your order early, or you need to cancel it after it has left our warehouse, we will refund you the difference between the rental fees you paid and the rental fees that would have been charged for the length of time you actually had the equipment. Keep in mind that for rentals under 7 days, there is very little difference in price, therefore the amount of a refund between a 4 day rental and a 2 day rental, for example, is very little.
Please note: Our minimum rental length is 1 day, meaning that even if you return it to FedEx immediately after they deliver it, you will be charged our 1-Day rental rate.
If you prefer UPS shipping, we can gladly switch it to UPS. Simply click the drop-down shipping options menu to switch from FedEx to an equivalent UPS service.
For both standard and overnight shipping, packages are not guaranteed to arrive until the end of the business day on the arrival date you selected. If you require an A.M. delivery, please leave a note in the special instructions box during checkout and one of our team members will contact you about your shipping options.
If you prefer UPS shipping, we can gladly switch it to UPS. Simply click the drop-down shipping options menu to switch from FedEx to an equivalent UPS service. Unfortunately, there is a 25% surcharge associated with shipping via UPS. This is because our volume with UPS is lower, which means they don’t offer pricing as low as FedEx does.
Yes. A direct signature is required on all of our packages.
No, we can’t. We recommend having it shipped to a FedEx Office location where you can pick it up at your convenience. Our staff would be glad to arrange this for you if you don’t already have a specific FedEx location in mind. Just put a note in the special instructions box during checkout!
We ship to all 50 states. Unfortunately we don’t ship internationally.
Hotels are tricky. Generally, they accept no responsibility if something happens to a package they are holding for you. This means, if they put it in a storeroom and a dishonest bellhop takes off with it, the hotel isn’t going to reimburse anyone for the lost package. If that happens, you might not be excited about the idea that you are going to owe us replacement equipment when you never even saw the package.
For that reason, we don’t typically ship to hotels. We are willing to make exceptions for some existing customers if they agree that they will be held responsible for reimbursing us if the hotel loses the package. We handle exceptions on a case-by-case basis.
We recommend having us ship to a nearby FedEx Office location instead. In most tourist areas, there is a location within walking distance.
You can locate the nearest FedEx pickup facility here.
We are happy to ship “hold for pickup” to a FedEx location at any time, just request it in the special instructions box during checkout.
We do not ship to PO Boxes. Unfortunately, we have just had too many problems with USPS shipping to feel comfortable ever sending anything via Priority Mail. For this reason, we can’t ship to your PO Box.
Unfortunately, we no longer can ship to APO/FPO addresses. The shipping time varies up to 3 weeks in each direction. This makes it very difficult to guarantee the item will make it to your location on time. Because of the extremely long transit time, a one week rental could be out of stock for up to 7 weeks, whereas a typical one week rental is out of stock for about 1.5 weeks, and we just can't offer the same pricing, so we have discontinued it entirely.
Our shipping rates are calculated automatically in the shopping cart. The first item in your cart is $25. With a few exceptions, each additional item is an additional $5. Very small items that take up no room in the box such as extra batteries, memory cards or cables do not incur the additional $5 shipping charge per item.
A return shipping label will be included in the box. Just put everything back in the box, tape it up, and place the return label directly over the original label and you are all set!
Absolutely. Once you select your arrival date, our system will know automatically whether overnight shipping is the only option to have it arrive on that date. If so, it will upgrade your order to overnight shipping to ensure it arrives on time.
Please note that our standard overnight shipping method is FedEx Overnight, which means it is only guaranteed to arrive by the end of the day. If you need it to arrive in the morning, simply click the drop-down shipping options menu and select Priority Overnight.
Our daily shipping cutoff is 4:30 PM CT. Any order placed by this time can be sent out that day. If you place your order close to the deadline, please monitor your email and phone for any communication from us. If we need additional information, there is a very short window of time that we can hold your order and still get it sent out that day, so it is imperative you respond as soon as possible.
We try and be the best rental company around. That being said, we aren’t perfect. We do make mistakes from time to time. Sometimes, even when we are perfect, fate intervenes, or FedEx screws up.
We guarantee that we will ship your order on time so that when we hand it to the shipping carrier, it has a scheduled arrival date on or before the date you requested it to arrive. Past that, it is completely out of our control. Although both UPS and FedEx are highly accurate, they do make mistakes, and sometimes, bad weather intervenes as well.
If your package is delayed, we will try and notify you if we find out, so that you can prepare contingency plans. However, the best contingency plan is to order the equipment to arrive a day or two before you actually need it. That way, if something happens in transit, we can get it fixed in time to still arrive.
If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping, as well as either extend your order by the length of the delay, or offer you a refund for the portion of the rental that the equipment didn’t arrive in time for.
If the package arrives too late for you to use it, we can recall the package and issue a full refund. In many cases, we can also send out a replacement order to meet you at a different destination if your order was for a trip out of town and the delay means the package will arrive after you depart.
I wish we could, but sadly, we can’t. I can promise that we will do everything we can to make sure the equipment is working. We will inspect the equipment both when it returns from its prior rental, and before it goes out on your rental. We will clean it thoroughly. We will have a minimum of two people check off all the items that should be included in the rental. We will pack it securely.
Even with all these precautions, stuff still happens. A box can be jarred during transit hard enough to break something inside the lens. An internal component we can’t check eventually wears out and breaks during your rental. Occasionally, we can even make a mistake and forget to include something, although it is really rare.
We are 100% committed to making everything right. If it isn’t working right, just email or call and let us help you check it out first. Often times, the issue is something we can solve with you over the phone or via email.
Occasionally, an item really does arrive broken. If this happens we will replace it immediately within the limitations of our stock. If time constraints prevent us getting a replacement to you (if you’re leaving for vacation for example) we will refund the rental price and shipping costs as soon as you return the lens.
By renting, you agree that if you don’t notify us of a problem within 24 hours of receiving the equipment we are not responsible for replacing or refunding the equipment.
If you ordered the wrong item, don’t know how to use it, or didn’t know the limitations of the equipment, etc. we will work with you to get you something more suitable, but we will not be able to give you a complete refund. We will always, however, issue an account credit for unused over the minimum 1 day rental charge if you return it early.
Any major scratches or scuff marks on the glass and impact damage to the body or the mechanicals. Minor scuff marks to the barrel or hood are considered normal use, not damage. Because we believe filters degrade image quality to a slight degree, we do not put UV filters on the lenses unless you specifically order them. Because that is our choice we do not consider the renter responsible for minor hairline scratches to the front element.
The LensCap protection plans are optional add-ons that limit your liability in the case of a covered event causing damage or total loss of products on your rental.
Simply, if a covered event occurs to equipment protected by a LensCap plan, your liability is limited to the lesser of the cost to repair the equipment or 10% of the replacement cost.
Effectively, the standard LensCap protection plan replaces the pre-existing LensRentals Damage Waiver program and covers accidental damage to our equipment as long as you can return it to us. In the case of damage, your liability will never exceed 10% of the replacement cost of the damaged equipment, no matter how expensive the repair actually is.
Our definition of negligence basically means: you did something really stupid with our equipment. Meaning if you decide to attach our Canon 70-200 to the roof of your car with a suction cup and then drive on the freeway, the damage waiver doesn’t cover you when it falls off.
Please note, in all cases (except when renting gear clearly labeled for use underwater), we consider water or sand damage to be negligence.
The standard LensCap protection plan does not cover theft, water damage, intentional damage, or any other situations which leave you unable to return the items you rented.
LensCap+ offers the same protection as the standard plan for accidental damage to the equipment, but additionally protects you against certain situations that make it impossible to return the equipment that you rented.
Was the equipment stolen? You’re covered. Is it at the bottom of the ocean after it fell overboard? You’re covered. Did it get sucked up in a tornado? You’re covered. Did it fall off an aircraft (seriously)? You’re covered.
Just like with the standard LensCap plan, your liability is limited to 10% of the replacement value of the covered equipment.
In cases of total loss of the equipment (as opposed to damage), you must provide Lensrentals.com with documentation of the loss, as well as allow for an investigation into the claim before your liability is limited.
Yes, LensCap+ protection is worldwide. ## On high-value equipment, can LensCap+ take the place of the certificate of insurance requirement? Yes. On some high-value equipment, we typically ask for a certificate of insurance covering rented production insurance. Purchasing LensCap+ will waive that requirement in most cases. ## I paid for the LensCap+ plan, and the equipment was stolen from me. Now what? First, call or email us and let us know what has happened. If it was stolen from you, you’ll need to provide us with a police report. If something else happened to the equipment, we may ask for other documentation including a statement of what happened. After that, we’ll ask you to pay the deductible. In some cases, Lensrentals.com or an agent acting on our behalf may contact you again regarding the loss. If our investigation uncovers evidence that the equipment can be returned, whatever the condition, then the equipment must be returned or you must pay 100% of the replacement value of the equipment.
No items are excluded from the program: if we carry it, we'll ship it free. Need a jib in Los Angeles? It's free. Need 10 tripods in Miami? Totally free.
No items are excluded from the program: if we carry it, we'll ship it free. Need a jib in Los Angeles? It's free. Need 10 tripods in Miami? Totally free.
At only $79 a year, LensRentals HD makes sense for everyone. Only rent a few small orders per year? You'll still save money with LensRentals HD. You only expect to place a single large order this year? You'll still save. You rent all the time? You'll save even more.
Standard Shipping is the most cost-effective FedEx service that will arrive by your selected arrival date – assuming there is a FedEx service that can arrive by that date other than FedEx Overnight. Standard Shipping may take the form of FedEx Ground, FedEx Express Saver or FedEx 2nd Day Air.
Because we only ship via UPS upon customer request, we do not have sufficient volume to offer LensRentals HD on UPS shipments. If you select a UPS shipping service, you will receive no LensRentals HD discount.
For now, we are unable to allow a single LensRentals HD subscription to be shared across multiple accounts. However, some businesses with multiple employee accounts may qualify for special pricing. Please contact us for more details.
You can cancel LensRentals HD before your first discounted order is shipped. Once your first discounted order is shipped, LensRentals HD is non-refundable.
Saying goodbye can be the hardest part of any rental. With our new Keeper program, you can try it, then buy it!
Just rent an eligible item, and then we'll give you a starting purchase price based on the age of the copy we send you. We'll even give you a credit for a portion of the rental fees. Even better, you can handle the entire transaction with just a few clicks on our website (although we'd be more than happy to handle it over the phone if you are just dying to talk to one of our friendly customer service agents).
vAlmost all of our equipment is eligible. If it is impossible for us to get a quick replacement for a particular piece of gear, either because it is backordered or because our suppliers are slow to get us new copies, it may not be offered for sale. If you see a piece of equipment not offered for sale, just send us an email. In many cases, we just haven't gotten around to updating the product to be eligible for sale. If a product is eligible, it will have a badge underneath the rent button on its page.
If you click the Get Estimate button, we'll display a range of possible prices, to give you an expectation of what your copy might cost before you rent it. The final price you are offered will be dependent on the age of the copy you receive, but should fall inside the quote range, in most cases.
Just log-in to our site, and pull up your current rental. Each eligible item will have a Buy Now button. You'll then receive your exact quote. You can approve the quote and we'll bill your credit card on file, or you can decline the offer. Once you approve the offer, we'll bill the card on file and send you a receipt. As always, if you'd rather talk to one of our friendly customer service agents and have them give you a quote and process the purchase, just give us a call!
It's pretty simple actually. We take into account the retail price of the product, the price we can sell it for at the end of its run with us, and the current age of the copy you have in your possession. If the copy you have is on its very first rental, the price is going to be pretty close to the retail price, because, hey, it's brand new! Likewise, if the copy you have is near the end of its rental life, it is going to be pretty close to the pricing you'd see at LensAuthority on our used gear.
If you see a price that looks too high, it's probably a mistake on our part. We've spent a lot of time developing formulas to give you real time price quotes, but we aren't perfect. Retail prices are always fluctuating. We may have not updated our price to reflect a recent price change. Our formula might just be stupid in some way.
If you see a crazy price, please send an email to email@example.com- We'll check on that price for you and adjust it if necessary.
We'll give you back 100% of the rental fees for up to a 7 day rental as a credit towards purchase. If your rental was longer than 7 days, we'll give you the 7 day rental price as a credit, and 30% of the remaining rental fees you paid, as well.
No credit is given for amounts paid for the LensCap and LensCap+ protection plans.
Lastly, we want to be clear this is a try-and-buy program; it’s not a rent-to-own program in the traditional sense. The price, after any credit for rental fees, will never dip much below 50% of the retail price of the equipment, so please don’t expect to extend a rental over and over again until the item is completely paid-off.
No. You will only receive a credit for the rental fees paid for the particular copy that is being quoted, on this particular rental. If you rent 3 copies of an identical lens on one rental, you cannot use the rental fees paid for all 3 copies towards the purchase of a single copy. Likewise, if you have rented the same lens on 3 different rentals, you will only receive a credit for the fees paid on your current rental.
We'll allow a return within the first 14 days, and we'll issue a refund less the rental fees that would have been charged for the period you had the equipment.
We can sell an extended warranty from CPS for a fee, and in many cases, we can also send you a retail box if you’ll cover the shipping costs. Just email us after your purchase if you'd like to do either of those, and we'll take care of it.
Please note, this means that it will ALWAYS be cheaper to rent an item for 14 days rather than renting it for 7 days and then extending for another 7 days.
Example: If an item rents at $43 for 7 days and you request a 7 day extension before the end of the rental, the extension will cost $38.70. This means you will pay more ($81.70) than you would have if you had originally rented it for 14 days ($75).
We do this to encourage people to rent for the maximum length of time they may need an item, and then return it early for a refund rather than rent it for the minimum length of time they may need it. We do this because it helps us have a better idea of when an item will actually return from a rental, so that we can accept future reservations for it.
If a renter selects the maximum length of time they may need an item, we can confidently accept a future reservation, knowing that the expected arrival date is actually the latest possible time the renter will send back the equipment. If instead, the equipment is rented for the minimum length of time the renter may need it, a situation could arise where they assume they can get an extension on the item, but we have already reserved it for another renter.
We email you a reminder the day before the lens should ship back, and another reminder if it is a day late. If you took the lens to a UPS Store on time (not a drop box) but there was a delay in shipping, you are not responsible. If the lens has not been scanned into the UPS system by 6 pm on the day it is supposed to ship back, it is late.
On 4 day rentals, a late fee equal to 25% of the rental fee is charged for each day the lens is late, beginning with the first day overdue.
For rentals of 7 days or more, the late fee is assessed beginning on the second day overdue. If the late return of your lens causes us to have to ship a lens to a waiting customer by overnight delivery, you will additionally be charged the actual overnight delivery charge we had to pay. %strong If at any time an extension is turned down and you do not contact us, we will have to turn your account over to collections.
The amount sent to collections is the retail cost of the items, plus our expenses in attempting to collect from you. At that point, if you send the equipment back, you will still owe the fees of the collection agency which are several hundred dollars. We cannot take it back, undo it, stop it or reverse it. Also, we will exhaust all civil and criminal remedies available in pursuing the matter
7730A Trinity Road, Suite #102 Cordova, TN 38018
Hours 9:00 AM – 5:00 PM, Mon. – Fri.
Pickups available after 11:00 AM (Please contact us if you need to pick up earlier)
214 Ward Circle, Suite #900 Brentwood, TN 37027
Hours 9:00 AM – 6:00 PM, Mon. – Fri.
Pickups available after 11:00 AM (Please contact us if you need to pick up earlier)
Unfortunately, no. For security and safety reasons, we cannot allow customers to browse our warehouse. You’ll need to place your order before coming into one of our locations to pick it up.
It's simple. Just select "Pick up at LensRentals' Office" when selecting a shipping address during checkout. Then, select the pick up location you'd like to use. If an item in your cart will not be available on the selected pick up date, you will not see the option to select local pick up.
Absolutely not. There is no shipping or pick up fee when you pick up in our Nashville or Memphis locations. When you arrive, we'll have your order waiting on you and be able to answer any questions you may have.
LensRentals stocks thousands of unique items. Unfortunately, we just can't keep that many items on hand in a satellite location that is only catering to local customers. As soon as we get a feel for which items are the most popular in Nashville, we will begin stocking some items, available the same day, in our Nashville location. We will update everyone once that begins.
We can't guarantee your order will be ready for pick-up before 11:00 AM, without advanced notice. If you let us know that you'll need to pick it up earlier than that, we may be able to have it ready for you earlier. Likewise, if you need to drop-off your order earlier or later than our operating orders, just let us know. We will work with you to make sure your order goes as smoothly as possible.
We offer extended rentals and leases up to 6 months. Please contact us and we’ll be happy to work with you.
We are happy to now offer 1-day rentals on all items. A lot of work goes into preparing each piece of equipment for your rental. So while we do offer 1 day rentals, the price is only slightly lower than a 3 or 4 day rental.
We sell our used inventory after roughly 18 – 24 months to our sister company, LensAuthority.com, which then sells it to the general public. Check them out. We'll also sell you equipment directly from your rental. Check out our Lensrentals Keeper program.
Please email us. If we have two or three requests for an item, we’re likely to add it. Also if you want an item for an extended lease we will almost certainly be able to a accommodate you.
We think it’s pretty useless for you to read our hand-picked emails. Legitimate review sites, like ResellerRatings.com, post everyone’s reviews of a business, good and bad.