In 2006, Lensrentals was the very first photographic rental company to offer an optional damage waiver program to its customers. Since then, we have continued to develop innovative options for our renters like the Lensrentals HD subscription shipping program.
Since the introduction of the damage waiver, one of the most common requests we’ve received is to offer additional levels of coverage that protect against theft and situations where a total loss occurs. Unfortunately, it just wasn’t financially possible for us to offer such a program at a price that made sense for our customers, but we never stopped working on it.
Finally, after years of trying, we are thrilled to announce the Lenscap and Lenscap+ protection plans! In addition to providing our renters the additional coverage options they want, we think we’ve succeeded in setting the prices so they’re an absolute value for everyone.
Meet Lenscap and Lenscap+
The Lenscap protection plans are optional add-ons that limit your liability in the case of a covered event causing damage or total loss of products on your rental.
Simply, if a covered event occurs to equipment protected by a Lenscap plan, your liability is limited to the lesser of the cost to repair the equipment or 10% of the replacement cost.
What is Covered by the Standard Lenscap Plan?
Effectively, the standard Lenscap protection plan replaces the pre-existing Lensrentals Damage Waiver program and covers accidental damage to our equipment as long as you can return it to us. It even covers bear attacks. In the case of damage, your liability will never exceed 10% of the replacement cost of the damaged equipment, no matter how expensive the repair actually is.
What is Covered by the Lenscap+ Plan?
Lenscap+ offers the same protection as the standard plan for accidental damage to the equipment, but additionally protects you against certain situations that make it impossible to return the equipment that you rented.
Was the equipment stolen? You’re covered. Is it at the bottom of the ocean after it fell overboard? You’re covered. Did it get sucked up in a tornado? You’re covered. Did it fall off an aircraft (seriously)? You’re covered.
Just like with the standard Lenscap plan, your liability is limited to 10% of the replacement value of the covered equipment.